Terms of sale

These terms apply when you buy access to a course or membership from UK Compliance Academy Limited, registered in England and Wales (company number 17309952), registered office 128 City Road, London, EC1V 2NX, United Kingdom (“we”, “us”). They form a contract between you and us. Your use of this website is separately governed by our terms of use.

Please read the section on cancellation and refunds carefully. Because our courses are digital content made available to you immediately, your right to cancel ends as soon as you open any course. You can cancel your subscription at any time to stop future payments.

What you are buying

An all-access membership gives one named individual access to all courses in our library, including any course we add while your membership is running. It is sold as a 12-month subscription that renews automatically until you cancel. Membership is personal to you and may not be shared, transferred or resold.

You can also buy a single course on its own. That gives one named individual access to that course only, with no time limit to complete it, and one certificate when they do. Once that certificate has been issued the course closes, and the certificate stays theirs to download; to take the course again, you buy it again. It is a one-off payment, not a subscription: nothing renews and you will not be charged again. Other courses are not included. A course you buy is personal to you and may not be shared, transferred or resold.

Where a course is described as CPD Certified, it has been independently assessed by The CPD Certification Service. Our courses are professional development programmes. They are not regulated qualifications and are not accredited by any awarding body or regulator.

Price and payment

• Membership costs £49.99 per year. The price shown at checkout is the total amount payable for the first year.
• We are not currently registered for VAT, so no VAT is charged or added. If that changes we will show VAT clearly before you pay.
• Payment is taken by our payment provider, Stripe. We do not receive or store your card details.
• A membership is a subscription that renews automatically. Unless you cancel, £49.99 will be taken from your payment method each year on the anniversary of the date you joined, and your access continues without interruption.
• A single course costs the price shown on its course page and at checkout, which is the total amount payable. It is one payment for one completion of the course and its certificate, and is never taken again automatically. To take the course again once your certificate has been issued, you buy it again, or join the membership.

Promotions and discount codes

Sometimes we offer a discount code or an introductory price. If you join on one, these terms still apply to you in full.

An introductory price applies to your first payment only, unless we say otherwise in writing. Your membership then renews at our normal price. We will tell you the renewal price in the reminder we send before the payment is taken, so you can cancel first if you would rather not continue.

Automatic renewal and how to cancel

This section applies to memberships. A single course does not renew, so there is nothing to cancel.

• We email you a reminder about 30 days before each renewal, and again about a week before, telling you the date the payment will be taken and the amount.
• You can cancel at any time. Sign in, open Manage subscription from My Learning, and choose cancel — or email us and we will do it for you. There is no cancellation fee and no minimum term.
• If you cancel, your access continues until the end of the period you have already paid for. It is not cut short, and no further payment is taken.
• If we change the renewal price, we will tell you at least 30 days before the change takes effect, so you have time to cancel if you would rather not continue.
• Certificates you have already earned remain valid as evidence of what you completed and when, whether or not you continue your subscription.

If a renewal payment fails

If your card is declined at renewal, we do not cut your access off that day. Stripe retries the payment over the following days and will email you so you can update your card. If the payment still cannot be taken after those attempts, the subscription ends and your access stops. You can re-subscribe at any time, and any certificate you have already earned remains valid.

Your account

You need an account to access a course. You must give accurate registration details, keep your password confidential, and not let anyone else use your account. Certificates are issued in the name on the account, so please make sure it is correct before you finish a course.

Cancellation and refunds

Once you open any course, your membership is not refundable. You are buying access to the whole library, so opening any one course is taking delivery of the thing you paid for. A course you buy on its own is, in the same way, not refundable once you open it. Please read this section before you pay.

Buying online normally gives you 14 days to change your mind. For digital content that right ends as soon as the content is made available to you, provided you asked for it and understood what you were giving up. At checkout you tick a box doing exactly that — it is never pre-ticked, and the payment button does not work until you tick it.

What that means in practice

• You have not opened any course in the library — you can cancel within 14 days of paying and we refund you in full, no reason needed.
• You have opened any course — the right to cancel has ended and no refund is due. Your membership is access to the entire library, not to one programme, so opening any part of it is taking delivery. You asked us to give you that access immediately, and we did.
• More than 14 days have passed — no refund, whether or not you opened anything.
• On a renewal payment — the same test applies from the date the renewal was taken: full refund within 14 days if you have not opened any course since, otherwise none.
• A single course — the same test applies to the course you bought: a full refund within 14 days of paying if you have not opened it, and no refund once you have. There is no renewal payment.

You can cancel your subscription at any time to stop the next payment — that is always available and costs nothing. What this section governs is money already paid.

Model cancellation form

You do not have to use this form — an email saying you want to cancel is enough — but we are required to make it available, so here it is. Copy it into an email to info@ukcomplianceacademy.co.uk.

To UK Compliance Academy Limited, 128 City Road, London, EC1V 2NX, United Kingdom, info@ukcomplianceacademy.co.uk:

I hereby give notice that I cancel my contract for the supply of the following service / digital content:

Ordered on / received on:  
Name of consumer:  
Address of consumer:  
Date:  

How to ask

To cancel, use Manage subscription in My Learning, or email info@ukcomplianceacademy.co.uk — one message is enough, and we will not put you through a retention process. For a refund, email us from your account address and tell us your name, the date you paid and your order reference. That is all we need to find your account — please never send us card details. We refund to your original payment method within 14 days of accepting the request.

None of this affects your legal rights if the content is faulty, not as described, or not supplied with reasonable care and skill. If something is wrong with the course, tell us and we will put it right, or refund you.

Certificates

A certificate is issued automatically when you complete a programme, including every module, the final assessment and any reflection or feedback form the course page asks you to submit. A feedback form never requires you to tell us who you work for. Each certificate carries a unique verification code and is valid for 12 months from the date of issue, after which we recommend you retake the programme to keep your record current. A course bought on its own closes once its certificate has been issued: you can still download the certificate from your account, and to retake the course you buy it again.

We may withhold or withdraw a certificate if we have reasonable grounds to believe it was obtained dishonestly, for example by someone else completing the assessment.

How you may use our material

We own, or are licensed to use, all course content — text, images, video, assessments and certificates. We give you a personal, non-transferable licence to use it for your own learning while your membership, or your access to a course you bought, lasts.

You must not copy, download in bulk, record, republish, share, sell or use our material to teach others, and you must not share your login. We may suspend or close an account, without refund, where we find serious or repeated breaches.

Buying for a team

We do not sell blocks of places or seats. Each learner buys and holds their own membership, or their own course, in their own name, and pays for it themselves. An employer can invite staff to join their organisation on the platform, group them, assign learning and see completion records — but the membership belongs to the individual, is paid for by them, and cannot be transferred to anyone else. If you join through an employer, they will be able to see your progress and your certificates.

Availability and changes

We aim to keep the platform available at all times but cannot guarantee uninterrupted access; we may occasionally suspend it for maintenance. We keep courses under review and may update content, for example when law or guidance changes. If we withdraw a course you have paid for and cannot offer a reasonable alternative, we will refund the unused part of your membership or, if you bought that course on its own and have not completed it, what you paid for it.

Our liability

Our courses provide learning and general information. They do not replace your employer’s policies, a professional assessment, or legal advice, and you remain responsible for decisions you take at work.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under English law. Otherwise our total liability to you is limited to the amount you paid us, and we are not liable for loss of profit, business or opportunity.

If you have trouble getting in

If the platform will not let you in, or a course will not load, please tell us before you ask for a refund. Most problems are quick to fix, and we would rather sort it out than have you lose learning time.

If we cannot fix a genuine fault within a reasonable time, that is different. You are entitled to a repair, a replacement, or your money back, and we will say which applies and put it right.

Complaints

If something goes wrong, email info@ukcomplianceacademy.co.uk. We aim to acknowledge complaints within 5 working days and resolve them within 30 days.

If we cannot resolve it between us

We are not currently a member of an alternative dispute resolution (ADR) scheme, and we are not required to be. If we reach the end of our complaints procedure and you are still unhappy, we will write to you confirming that, and tell you the name and website of a certified ADR body you could approach and whether we are willing to take part. You are free to approach a certified ADR provider whether or not we agree to participate, and nothing here affects your right to take the matter to court.

Changes to these terms

We may update these terms as our service changes. The version that applies to your purchase is the one we showed you when you bought, except where the law requires otherwise. If we make a change that affects your rights in a real way, we will tell you at least 30 days beforehand and you can cancel before it takes effect.

Governing law

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, and if you live in Scotland or Northern Ireland, in your local courts.